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12th Nov
Thursday, November 12th, 2009

Word random crash on Windows 7 Ultimate and Office 2007

Posted by Shaun at 9:44 pm under Computers | 2476 Reads | 1 Comment

I came across this problem when doing some word processing on my new installation of Office 2007 on Windows 7. If you are running the final release build of Windows 7 (build 7600) and Office 2007, you may have this problem of being unable to use your mouse to click on text or click-drag the right scroll bar. Closing your Word window will result in an App crash. Even after many restarts, running the Office diagnostics (no problems) and having the latest Office updates do not seem to work either. My add-ons do not seem to affect the situation enable or not, so the problem will lie mainly on word’s core.

A quick fix which worked for me till Microsoft releases an official fix is to revert the office registry settings back to the default value, (well despite my Office install being still largely set on default). That means renaming the current registry values to an alternative backup value so that word can re-create the registry values again.

Click start and under run, type “regedit” (start -> Run-> enter “regedit”). The registry editor will pop up and navigate to: CURRENT_USER/Software/Microsoft/Office. From there, do the following:

1. CURRENT_USER/Software/Microsoft/Office/Word
Rename the folder Addins -> oldAddins

2. CURRENT_USER/Software/Microsoft/Office/12.0/Word
Rename the folder Data -> oldData
and rename Options -> oldOptions

3. LOCAL_MACHINE/Software/Microsoft/Office/Word
Rename the folder Addins -> oldAddins

Make sure that word is closed when doing this. After that start word and you should be able to click on text and drag the scroll bar using your mouse. Unless if you are really sure of what you are doing, do create a registry backup before altering any values on the editor, do this at your own risk. But if anything crops out, you can always rename your registry values back to the original values.

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